Shipping Policy

Shipping policy 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order. You will receive another notification when your order has shipped. 

Local delivery

We have local warehouses in the United States (California) and Europe (Czech Republic, Germany), so some of the orders from the United States and Europe can be shipped from the local warehouses. However, when the stock in the warehouse is insufficient, we will ship the product from China to our customers directly.

International shipping

We offer international shipping to the following countries:

Countries or Region Tax Shipping Options Shipping Cost Shipping Time
US Free Standard shipping Free 30-45 days
Fast shipping $99 7-15 days
Shipped from US warehouse Free 3-7 days
Hawaii, Alaska, Puerto Rico Tax Fast shipping $199 5-7 days
Europe(Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Sweden, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain) Free Standard shipping Free 40-60 days
Fast shipping $59 8-12 days
Shipped from US warehouse Free 3-7 days 
The United Kingdom Free Standard shipping $145 45-70 days
Fast shipping $290 7-12 days
Switzerland, Norway Tax Fast shipping $199 5-7 days
Singapore, Vietnam, Myanmar, Cambodia, Thailand, Malaysia, Free Fast shipping Free 5-12 days
South Korea Tax Fast shipping Free 3-5 days
Australia Free Standard shipping Free 35-55 days
Fast shipping $39 12-20 days
Canada Free Standard shipping Free 35-55 days
Fast shipping $99 12-20 days
Japan Tax Standard shipping Free 15-25 days
Fast shipping $99 7-11 days
Taiwan Tax Fast shipping Free 5-7 days
Macao, Hong Kong Free Standard shipping Free 6-8 days
Russia Free Standard shipping Free 35-45 days
Philippines Free Fast shipping $199 5-7 days
United Arab Emirates (Dubai) Free Fast shipping $69 10-20 days
Indonesia Free Fast shipping $119 10-12 days
Belarus,Kazakhstan,Serbia Free Standard shipping $39 35-55 days

 

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Tynee is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. For most countries, the tracking information will be updated only when the package arrives in your destination country and finish the customs clearance. Then it will be given to your local UPS or FedEx. Then you will see the transportation route of your package through the tracking number.

Refunds, returns 

We accept returns up to 2 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at service@tyneeboard.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@tyneeboard.com.