Shipping Policy
Holiday Shipping Notice (February 8 - February 25, 2026)
Dear Tynee Customers,
First and foremost, we want to express our heartfelt thanks for your continued support and trust in Tynee. As the new year begins, we are excited to celebrate the Spring Festival and will be taking a short break to enjoy this special time with our team. Our office and factory will be closed from February 8, 2026, to February 25, 2026.
However, please note that our warehouses in the United States, Europe, Canada, and Australia will remain open and continue processing and shipping orders during this period.
In addition, we want to assure you that your product warranty period will not be affected by this holiday. We will extend all warranties by an extra month to ensure that even if your warranty expires during the holiday, we will assist you with any issues once we return.
Please refer to the table below for important information regarding orders and customer support during this time:
| Region | Order Type | Shipping Time | Customer Support |
| United States, Europe, Canada, Australia | Electric Skateboards | Processed and shipped from local warehouses, arrival in 2-6 business days | Some team members will be on duty, but response may be delayed. |
| United States, Europe, Canada, Australia | Accessories | Shipped after February 26, 2026 when normal operations resume | Some team members will be on duty, but response may be delayed. |
| Outside the US, Europe, Canada, Australia | Electric Skateboards & Accessories | Processed and shipped after February 26, 2026 when normal operations resume | Some team members will be on duty, but response may be delayed. |
You can still place orders during this time, and if you are located in the United States, Europe, Canada, or Australia, orders for Tynee electric skateboards will be processed and shipped from our local US, EU, CA and AU warehouses, you will receive your Tynee board 2-6 business days. However, orders for accessories or any orders from customers outside of these regions will be processed and shipped after we resume operations on February 26, 2026.
While we will arrange for some team members to be on duty during the holiday to answer pre-sale and after-sale inquiries, please understand that we may not be able to respond to all messages immediately. Rest assured, we will address all concerns as soon as we are back in full operation on February 26, 2026.
We look forward to serving you with even better products and services in the year ahead.
Happy New Year to you and your loved ones! We wish you a year filled with health, happiness, and success. Thank you for being a part of the Tynee family!
Best regards,
The Tynee Team
Delivery details:
1) The product price already includes a 20% shipping fee. Customers might need to pay an extra shipping fee for remote area addresses.
2) Accessories will be delivered in 8-30 business days. Sometimes tariffs are needed.
3) For Tynee electric skateboards:
The total price you pay for electric skateboards purchased on this website (tyneeboard.com) is the total price including freight. This total price is strictly divided into the following two independent parts:
1. Commodity Sales Price: Accounting for 80% of the total price including freight. This is the value of the electric skateboards themselves and constitutes our sales revenue.
2. Freight Collected and Paid on Behalf: Accounting for 20% of the total price including freight. This portion of the payment is the freight you entrust our company to pay to the logistics service provider. Our company acts solely as a collecting and paying agent in this process, and this does not constitute our sales revenue.
Here is an example of how much you will pay for your Tynee board:
| Model | Price | Commodity Price | Freight Collected on Behalf (of the Customer) |
| Mini 3 SL | $369 | $295.20 | $73.80 |
| Ultra | $379 | $303.20 | $75.80 |
| Stinger | $739 | $591.20 | $147.80 |
| Mini 3 | $639 | $511.20 | $127.80 |
| Mini 3 Pro | $739 | $591.20 | $147.80 |
| Mini 3 Max | $899 | $719.20 | $179.80 |
| Ultra X Pro | $799 | $639.20 | $159.80 |
| Explorer | $979 | $783.20 | $195.80 |
| Explorer Pro | $1199 | $959.20 | $239.80 |
For some countries and regions, customers need to pay additional shipping fees.
| Countries and Regions | Shipping Options | Shipping Time | Additional Shipping Fee |
Custom Tax |
| The United States | Local Delivery | 2-6 business days | $0 | $0 |
| Sea Shipping | 20-30 business days | $0 | $0 | |
| Canada | Local Delivery | 2-8 business days | $39 | $0 |
| Sea Shipping | 40-60 business days | $39 | $0 | |
| European Union countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Sweden, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain |
Local Delivery | 2-6 business days | $0 | $0 |
| Air Shipping | 10-15 business days | $119 | $0 | |
| Sea Shipping | 40-60 business days | $0 | $0 | |
| The United Kingdom | Local Delivery | 2-8 business days | $49 | Tax |
| Norway, Switzerland | Local Delivery | 2-8 business days | $99 | Tax |
| Australia | Local Delivery | 3-10 business days | $0 | $0 |
| Air Shipping | 7-10 business days | $119 | $0 | |
| Sea Shipping | 40-50 business days | $0 | $0 | |
| Mexico | Air Shipping | 7-15 business days | $325 | $0 |
| Japan | Air Shipping | 7-10 business days | $99 | Tax |
| Philippines | Air Shipping | 12-15 business days | $199 | $0 |
| United Arab Emirates | Air Shipping | 10-15 business days | $99 | $0 |
| Indonesia | Air Shipping | 10-12 business days | $159 | $0 |
| Hawaii, Alaska, Puerto Rico | Air Shipping | 10-12 business days | $259 | $0 |
| Singapore, Malaysia, Thailand, Myanmar, Vietnam | Air Shipping | 5-12 business days | $39 | $0 |
| South Korea, Taiwan | Air Shipping | 5-10 business days | $49 | Tax |
| Hong kong, Macao | Air Shipping | 3-5 business days | $29 | $0 |
| Russia | Railway Shipping | 35-45 business days | $79 | $0 |
| Kazakhstan, Belarus | Railway Shipping | 35-50 business days | $79 | $0 |
| New Zealand | Sea Shipping | 50-60 business days | $99 | $0 |
How long does it take to process an order?
Please allow 1-2 business days (excluding weekends and holidays) for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.
How can I confirm my order and get the tracking number?
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-email, please check your spam filter or contact us for confirmation.
You will receive another email with the tracking number 3-5 days after your order is shipped out.
Why there is no update of my tracking number?
For international delivery, this situation happens before your parcel arrives in your country. And the tracking number will be updated after it arrives.
How can I change my order?
If you need any assistance with your order, please click here to contact us immediately. We will not be able to make changes to your order after it is shipped.
How do I check the status of my order?
To track your order, please click here.
Why does shipment delay?
Shipment delays are normally caused by natural disasters, holidays and other logistical problems.
Notice: Please contact us for proper shipping cost and special offer if you want to make a group purchase or massive purchase.
We do not provide delivery services to the following countries and regions：
Afghanistan, Alaska, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard & McDonald Islands, Honduras, Indonesia, Iran, Iraq, Israel, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Qatar, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
Feel free to contact us if you need any help. We'll support as much as we can.