Shipping Policy
Delivery details:
1) The product price already includes a 20% shipping fee. Customers might need to pay an extra shipping fee for remote area addresses.
2) Accessories will be delivered in 8-30 business days. Sometimes tariffs are needed.
3) For Tynee electric skateboards:
The total price you pay for electric skateboards purchased on this website (tyneeboard.com) is the total price including freight. This total price is strictly divided into the following two independent parts:
1. Commodity Sales Price: Accounting for 80% of the total price including freight. This is the value of the electric skateboards themselves and constitutes our sales revenue.
2. Freight Collected and Paid on Behalf: Accounting for 20% of the total price including freight. This portion of the payment is the freight you entrust our company to pay to the logistics service provider. Our company acts solely as a collecting and paying agent in this process, and this does not constitute our sales revenue.
Here is an example of how much you will pay for your Tynee board:
| Model | Price | Commodity Price | Freight Collected on Behalf (of the Customer) |
| Mini 3 SL | $369 | $295.20 | $73.80 |
| Ultra | $379 | $303.20 | $75.80 |
| Stinger | $739 | $591.20 | $147.80 |
| Mini 3 | $639 | $511.20 | $127.80 |
| Mini 3 Pro | $739 | $591.20 | $147.80 |
| Mini 3 Max | $899 | $719.20 | $179.80 |
| Ultra X Pro | $799 | $639.20 | $159.80 |
| Explorer | $979 | $783.20 | $195.80 |
| Explorer Pro | $1199 | $959.20 | $239.80 |
For some countries and regions, customers need to pay additional shipping fees.
| Countries and Regions | Shipping Options | Shipping Time | Additional Shipping Fee |
Custom Tax |
| The United States | Local Delivery | 2-6 business days | $0 | $0 |
| Sea Shipping | 20-30 business days | $0 | $0 | |
| Canada | Local Delivery | 2-8 business days | $39 | $0 |
| Sea Shipping | 40-60 business days | $39 | $0 | |
| European Union countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Sweden, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain |
Local Delivery | 2-6 business days | $0 | $0 |
| Air Shipping | 10-15 business days | $119 | $0 | |
| Sea Shipping | 40-60 business days | $0 | $0 | |
| The United Kingdom | Local Delivery | 2-8 business days | $49 | Tax |
| Norway, Switzerland | Local Delivery | 2-8 business days | $99 | Tax |
| Australia | Local Delivery | 3-10 business days | $0 | $0 |
| Air Shipping | 7-10 business days | $119 | $0 | |
| Sea Shipping | 40-50 business days | $0 | $0 | |
| Mexico | Air Shipping | 7-15 business days | $325 | $0 |
| Japan | Air Shipping | 7-10 business days | $99 | Tax |
| Philippines | Air Shipping | 12-15 business days | $199 | $0 |
| United Arab Emirates | Air Shipping | 10-15 business days | $99 | $0 |
| Indonesia | Air Shipping | 10-12 business days | $159 | $0 |
| Hawaii, Alaska, Puerto Rico | Air Shipping | 10-12 business days | $259 | $0 |
| Singapore, Malaysia, Thailand, Myanmar, Vietnam | Air Shipping | 5-12 business days | $39 | $0 |
| South Korea, Taiwan | Air Shipping | 5-10 business days | $49 | Tax |
| Hong kong, Macao | Air Shipping | 3-5 business days | $29 | $0 |
| Russia | Railway Shipping | 35-45 business days | $79 | $0 |
| Kazakhstan, Belarus | Railway Shipping | 35-50 business days | $79 | $0 |
| New Zealand | Sea Shipping | 50-60 business days | $99 | $0 |
How long does it take to process an order?
Please allow 1-2 business days (excluding weekends and holidays) for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.
How can I confirm my order and get the tracking number?
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-email, please check your spam filter or contact us for confirmation.
You will receive another email with the tracking number 3-5 days after your order is shipped out.
Why there is no update of my tracking number?
For international delivery, this situation happens before your parcel arrives in your country. And the tracking number will be updated after it arrives.
How can I change my order?
If you need any assistance with your order, please click here to contact us immediately. We will not be able to make changes to your order after it is shipped.
How do I check the status of my order?
To track your order, please click here.
Why does shipment delay?
Shipment delays are normally caused by natural disasters, holidays and other logistical problems.
Notice: Please contact us for proper shipping cost and special offer if you want to make a group purchase or massive purchase.
We do not provide delivery services to the following countries and regions：
Afghanistan, Alaska, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard & McDonald Islands, Honduras, Indonesia, Iran, Iraq, Israel, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Qatar, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
Feel free to contact us if you need any help. We'll support as much as we can.