RETURN & REFUND POLICY
Returns
Due to the high cost and complexity of shipping electric skateboards with large lithium batteries internationally, we do not accept returns once an order has been shipped or delivered.
Returns based on change of mind or personal preference are not accepted after shipment.
Order Cancellation (Before Shipment)
If you wish to cancel your order before it is shipped, please email us at info@tyneeboard.com as soon as possible.
We will do our best to process your request. However, please note:
- A 5% processing fee will be deducted from your refund to cover non-refundable payment processing fees
- For orders paid via Klarna or Afterpay, a 10% refund processing fee will apply due to higher non-refundable fees charged by these providers
- Due to time zone differences, weekends, and public holidays, we may not be able to respond in time
- Our shipping system may automatically process and dispatch orders, even when we are offline
Cancellation is not guaranteed until confirmed by our team.
If the order has already been shipped, it cannot be canceled.
Failed Delivery / Returned Shipments
If a shipped order is returned due to reasons including but not limited to:
- Refusal to accept the package
- Incorrect or incomplete shipping address
- Failed delivery attempts
The following will apply:
- A 20% restocking and handling fee
- All return shipping costs must be covered by the customer
Shipping Responsibility
Please ensure that your shipping address is accurate and complete.
Any loss or additional costs caused by:
- Incorrect address
- Failure to receive the package
- Refusal of delivery
will be the responsibility of the customer.
Delivery Confirmation & Shipping Protection
Once the tracking information shows that the package has been delivered, it will be considered as successfully delivered.
We are not responsible for lost or stolen packages after delivery, and we will not provide a free replacement or refund in such cases.
If you are concerned about potential loss after delivery (for example, packages left unattended and stolen), we strongly recommend purchasing our “Peace of Mind Shipping” protection at checkout.
With this protection, if your package is marked as delivered but not received, you may be eligible for compensation through the insurance provider.
Currency Conversion
Please be aware that currency conversion may occur during the payment and refund process.
- Payments are processed in USD
- Refunds will be converted back into your original currency by your payment provider
Due to exchange rate fluctuations, the amount you receive may be lower than the refunded amount.
We are not responsible for any loss caused by exchange rate differences.
If you only need to modify your order, we recommend contacting us instead of canceling. We may assist by adjusting the price difference or offering a partial refund to help minimize potential currency conversion losses.
Agreement to This Policy
By placing an order, you acknowledge and agree to all terms stated in this policy.
Contact
If you have any questions, feel free to contact us at info@tyneeboard.com — we’re always here to help 🙂