RETURN & REFUND POLICY

Returns
As shipping and importing a Tynee board from overseas back to China is much costly, we don't provide return for Tynee boards shipped or delivered.

Refund
Generally, you can cancel your order and get refund only when the products are not shipped yet. And you need to email info@tyneeboard.com. However, due to differences in time zones and holidays, usually we will not see your order cancellation email in time. Your order will still be automatically shipped by the system, and we cannot return it in this case. Please understand it. Thank you.

* Please ensure that the shipping address you provided is correct. If your address is incorrect, your package will be lost. Any loss caused by the recipient filling in the wrong address, or not picking up the package upon arrival, or rejecting the package, shall be borne by the recipient.

Please be aware that if you choose to cancel your order, there may be a currency conversion loss during the payment and refund process. When you made the payment, the currency was converted to USD, and when we issue a refund, the USD will be converted back to your original currency. Due to fluctuations in exchange rates, the amount you receive may be less than what you originally paid, even though we are refunding the full amount.
    So if you only wish to modify your order, please contact our customer service. We can assist by adjusting the price difference or offering a partial refund to help minimize any losses due to currency conversion.


            CANCEL YOUR ORDER

    You can request a cancellation for a refund, as long as your order has not been shipped. 
    • If you would like to cancel an order, please contact our Customer Support team via live chat on our webpage, or email us at info@tyneeboard.com with your order number & order email.
    • Orders will be refunded within 7 business days after your cancellation request is received.