- Following are covered by the warranty:
FYI, All defects caused by the skateboard itself, such as the motor does not work, the ESC cannot be paired with the remote control, cannot be started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability.We will provide the replacement part for free. And customer need to pay the shipping cost.
Following are not covered by the warranty:
①. Warranty does not cover easy-broken parts: such as Front wheels, Deck, Belt, Bearings, Grip Tape, PU Sleeves.
②. The warranty excludes the damage that caused by customer themselves, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse.
③. The waterproof level of Tynee skateboard is IP56, which can prevent sputtering water and dust under normal conditions.Water-resistant means that our boards won’t let water in easily. So if you drive on a wet road your board should not break. But if you skate over puddles or even submerge your board into water. There is a high likelihood that water will get to electric parts. It is also pretty dangerous when you are riding in rain, especially for accelerating, braking or turning. The internal accessories are not waterproof, and the battery label will show red if water enters.
④. Tynee board doesn't support any transaction and resold skateboards. Warranty is only available to the original purchaser. Second hand are not covered under warranty.
⑤. As shipping and importing a Tynee board from overseas back to China is much costly, we don't provide return for Tynee boards delivered.⑥.Warranty does not include resending a new skateboard, we only provide replacement for broken parts.
* Why customers need to pay the shipping cost of the replacement parts?
Because Tynee insists on using the Top-grade parts in the industry to produce skateboards, the failure rates of Tynee skateboards are very low, but the cost of top-grade parts are higher, and Tynee insists on selling at low prices, so the profit margin of Tynee's products are very low, so when your skateboard meet after-sale problems during the warranty period, Tynee will provide free replacement parts, but the shipping cost will be paid by the customers.