Tynee Explorer FAQ

What's the difference between the Molicel P42A battery and Samsung 50S battery?

The Molicel P42A battery and Samsung 50S battery are same size and same weight. The only difference is Samsung 50S battery has bigger battery capacity so it has longer range. The battery capacity increases about 19% compared to Molicel P42A battery. So you will get about 15-20% more range than Molicel P42A battery. Usually for most customers. Molicel P42A is totally enough. But for some customers who want longest range. The samsung 50S battery is better. So you can choose it according to your demand. 

 

What's the difference between the 150mm pneumatic wheels and 120mm cloudwheels?

The 150mm pneumatic wheels are more comfortable. but you need to swap the inner tube after it breaks down. The 120mm Cloudwheels are not as comfortable as pneumatic wheels but you don't need to swap the inner tube. The riding experience of these two types of wheels are completely different. We suggest you get both. 

 

Do I need to inflate the tires of the skateboard when I receive it？

Yes. you need to inflate the tires to about 32 PSI air pressure before you ride it. because after long shipping time. the air pressure will be very low. if you ride it with too low air pressure. the inner tubes will be damaged. So after you receive the board. please inflate the tires before you ride it. 

 

How long will the shipping take?

Delivery time will be shown at check out.

 

Is there any warranty?

We offer a 12 month warranty, for more details please refer to our warranty policy.

 

Why there is no update for my parcel tracking status?

Tracking status goes live when your board lands in the destination country, until them it remains “in transit”.

 

Can I reach the top speed and get the best range when I ride?

Our data was measured under ideal conditions. Some factors that could affect your speed and range are: rider's weight, terrain, wind resistance, temperature, speed and brake mode. Our date values are only for reference, and in practical use, there may be significant differences due to different conditions.